English for Shop Assistants

The focus of such a course is on the phraseology, the idioms, the style and the lexicon used by shop assistants and representatives. Through an interactive methodology built on role-plays and practical activities, the course aims at helping the participants manage their work in English enhancing their communication skills in an international environment.

Here are some of the topics dealt with during the course:

  • A shop's structure
  • Welcoming customers
  • Offering and suggesting items
  • Dealing with prices
  • Telephoning (dealing with complaints, enquiries, orders, offers, reminders)
  • Dealing with problems and complaints
  • Clothing and accessories
  • Email writing (enquiries and replies, offers and replies, orders modification and cancellation of orders, complaints and replies, reminders and replies)

 

PAOLA NOVELLINI

English for Work

20063 Cernusco sul Naviglio (Milan - Italy)
Phone No. +39 327 7567601

ritratto paola novellini

VAT ID IT05862700969