The focus of such a course is on the phraseology, the idioms, the style and the lexicon used in the hospitality sector. Through an interactive methodology built on role-plays and practical activities, the course aims at helping the participants manage their work in English enhancing their communication skills in the interaction with international guests.

Here are some of the topics dealt with during the course:

• Identifying parts and services of a hotel, and people working there
• Welcoming and registering guests
• Telephoning
• Giving directions and instructions
• Giving information and advice
• Email writing (enquiries and replies, reservations and cancellations, complaints and replies)
• Making a reservation
• Taking orders in the bar and in the restaurant
• Dealing with problems and emergencies
• Money matters
• Writing a CV and an application letter