English for Secretarial Staff

The focus of such a course is on the phraseology, the idioms, the style and the lexicon used at work in office. Through an interactive methodology built on role-plays and practical activities, the course aims at helping the participants manage their work in English enhancing their communication skills in an international environment.

Here are some of the topics dealt with during the course:

  • Introductions and greetings
  • Secretarial duties
  • Arranging meetings and conferences
  • Changing plans
  • Enquiring about accommodation and transport
  • Telephoning (dealing with complaints, enquiries, orders, offers, reminders)
  • Email writing (enquiries and replies, offers and replies, orders modification and cancellation of orders, complaints and replies, reminders and replies)
  • Methods of payment
  • Dealing with problems and complaints




English for Work

20063 Cernusco sul Naviglio (Milan - Italy)
Phone No. +39 327 7567601

ritratto paola novellini

VAT ID IT05862700969