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L'intelligenza emotiva
Cos'è l'intelligenza emotiva e perché è importante soprattutto in ambito lavorativo? Daniel Goleman ne parla nella sua opera più conosciuta intitolata "Intelligenza emotiva" (1995). Egli dice che non bastano le competenze tecniche specifiche e le qualifiche accademiche - che vengono date per scontate - al fine del successo professionale, ma è necessario essere in grado di sviluppare certe qualità personali quali l'empatia, l'adattabilità, la persistenza, lo spirito di iniziativa e la capacità di persuasione per potersi affermare nel mondo del business. Per saperne di più continua a leggere l'articolo direttamente in inglese!
Self-awareness. This is the ability to know ourselves, our strong points and limitations, it is the ability to know who we are. Regular reflection on our managerial practice will definitely help us build our self-awareness and the self-confidence that comes from it.
Self-regulation. This is the ability to control our cool or emotions. It also means integrity, honesty and the ability to take the responsibility for our own actions. Critical dialogue with our colleagues will help us develop this skill.
Motivation. This is the inner drive that makes us committed to the group or corporate goals, it is the ability to take the initiative and to be resilient even when things go wrong.
Empathy. The most important factor empathy is based on is understanding others. If we do not understand the others' point of view, their beliefs, their values, their goals, it will be hard to interact with them. Collaborative dialogue will help us do this.
Social skills. Here Goleman mainly refers to the ability to manage conflict, build positive relationships with others, influence their decisions, communicate effectively. All these skills are at the basis of effective teamworking.
Therefore, it is worth considering the emotional intelligence framework and ask ourselves: where am I? What are my strong points and weak points in relation to all issues mentioned above? Can I give evidence of each of them? What can I practically do in order to improve these personal competences?
