English for Shop Assistants

The focus of such a course is on the phraseology, the idioms, the style and the lexicon used by shop assistants and representatives. Through an interactive methodology built on role-plays and practical activities, the course aims at helping the participants manage their work in English enhancing their communication skills in an international environment.

Here are some of the topics dealt with during the course:

A shop's structure
Welcoming customers
Offering and suggesting items
Dealing with prices
Telephoning (dealing with complaints, enquiries, orders, offers, reminders)
Dealing with problems and complaints
Clothing and accessories
Email writing (enquiries and replies, offers and replies, orders modification and cancellation of orders, complaints and replies, reminders and replies)

Rethinking the Adaptive Leadership model through the Italian Adaptive Leadership Behavior Questionnaire

Since Heifetz designed the adaptive leadership framework in 1994, the academic literature has benefitted from many qualitative research studies focusing on specific adaptive challenges and how the adaptive leadership framework can be practically used to face these. It seems very few have dealt with adaptive leadership through the quantitative lens and have attempted to measure adaptive leadership behaviors or tested Heifetz’s adaptive leadership six-dimensional model. In response, my PhD research aimed to measure the perception of adaptive leadership behaviors across the Italian corporate context and to investigate whether Heifetz’s adaptive leadership model can apply to the Italian culture. Findings and contribution to knowledge can be read in the thesis: Novellini, P. (2023) Rethinking the Adaptive Leadership model through the Italian Adaptive Leadership Behavior Questionnaire, PhD thesis, University of Sunderland.

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PAOLA NOVELLINI

English for Work

20063 Cernusco sul Naviglio (Milan - Italy)
Phone No. +39 327 7567601

VAT ID IT05862700969